How our services fit together around your business.
Every West Computers service is a layer around the same three things: your people, your devices and your data. Here's what each layer does, how they back each other up, and how a new client gets from the first call to 24/7 coverage.
Four layers around your business.
Protection stops most attacks before they start. Our 24/7 SOC catches what gets past it. Our team in Laurel fixes things, and governance turns the work into proof for auditors and insurers. Pick a layer to see what each service does, or pick an outcome to see which services work on it.
Signals from endpoints, network, cloud, identity and email feed the 24/7 SOC.
One team, every layer.
Every service is available on its own, but they're built to work together. The same team that deploys your protection watches it around the clock, answers your calls, and keeps the documentation your auditors and insurers ask for.
Stop it before it runs.
Most attacks need to run something or trick someone. Zero Trust blocks software nobody approved, email security catches phishing before it reaches the inbox, and a hardened Microsoft 365 tenant with MFA and Conditional Access closes the doors attackers try first. Automated patching keeps known holes closed.
Someone is watching at 2 AM.
Our SOC watches endpoints, network, cloud, identity and email 24 hours a day. When something looks wrong, an analyst investigates and contains it by isolating the device, stopping the process or revoking the login. Then you get a plain-language report of what happened and what was done.
Back to work, fast.
If something gets through, clean backups decide how quickly you're working again. We test restores every month against the recovery time we agreed on during onboarding. Our help desk and our same-day on-site team handle the cleanup, and a virtual CISO leads the response and the review afterward.
Have the proof ready.
Auditors, insurers and your own clients ask for evidence. We map controls to HIPAA, the FTC Safeguards Rule and CIS Controls v8.1, and we keep the evidence current: risk assessments, policies, configuration records, audit logs and documented restore tests.
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Protection
Stops most attacks before they start-
Zero Trust application control
Nothing runs without approval.
Application allowlisting and ringfencing block ransomware at execution, including brand-new strains no antivirus has seen yet.
From $15/workstation per month
Read about Zero Trust security -
Email security
Phishing and impersonation caught before the inbox.
Every inbound email is checked for phishing, business email compromise and spoofing. Flagged messages carry a banner that explains why, so your team learns from real examples.
From $5/mailbox per month
Read about email security -
Microsoft 365 & identity
MFA, Conditional Access and a hardened tenant.
We manage Entra ID, Intune, Exchange, SharePoint and Purview and keep your Secure Score climbing. If an account is compromised, we revoke sessions, reset credentials and review the audit logs.
Scoped to your tenant
Read about Microsoft 365 management -
Patching & device management
Known holes closed on a schedule.
Automated patching and remote monitoring keep managed workstations current, and Intune enforces encryption and compliance baselines on the devices that reach your data.
See how we manage your environment -
Backup & disaster recovery
Backups we prove by restoring them every month.
Local copies for fast restores, encrypted offsite replication, immutable copies ransomware can't encrypt, and Microsoft 365 data backed up separately from Microsoft.
From $25/workstation and $100/server per month
Read about backup & disaster recovery
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24/7 SOC & MXDR
Catches what gets past protection-
24/7 SOC monitoring
Endpoints, network, cloud, identity and email, around the clock.
Our MXDR platform pulls signals from every layer into a SIEM that links related events, so an attack chain that single tools would miss still gets caught.
From $25/workstation per month
Read about 24/7 SOC & MXDR -
Analyst investigation
A person checks the alert, not just software.
When the platform flags a high-confidence alert, a SOC analyst reviews the full context, timeline and scope before deciding whether it's a real incident.
See how our SOC investigates -
Active response
Contained now, not tomorrow.
Confirmed incidents get immediate action, such as isolating the device, stopping the process, revoking credentials or updating firewall rules. Then you get a plain-language incident report.
See how we respond to incidents
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Support
People you can call, remote or on-site-
Remote help desk
Tickets reviewed and fixed remotely.
Remote help desk, ticket review, remediation and management. When MXDR, Zero Trust and Backup are all active, billable labor is 30% off.
Remote Support from $395/mo base
See support plans and pricing -
Same-day on-site support
A local team at our Laurel HQ, serving the Pine Belt since 1997.
Our Laurel team handles on-site support, hardware, network setup and emergency response, and every client gets a direct line instead of a ticket queue.
Full Support + On-Site from $495/mo base
Meet our Laurel team
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Governance & compliance
Plans, policy and proof-
Compliance management
Evidence ready before the auditor asks.
Gap assessments, written policies, remediation tracking and a continuous evidence trail mapped to HIPAA, CIS Controls v8.1, the FTC Safeguards Rule and Cyber Essentials.
Read about compliance management -
HIPAA-compliant IT
Safeguards and paperwork for healthcare practices.
Security risk assessments, technical safeguards, BAAs, audit logging and breach response support for medical, dental and behavioral health practices.
Read about HIPAA-compliant IT -
FTC Safeguards Rule
The written security program the rule requires.
For businesses that handle consumer financial data, including CPA and tax firms: MFA, encryption, access controls, monitoring and a written information security program.
Read about the FTC Safeguards Rule -
CIS Controls v8.1
A security baseline sized to your business.
We implement and document the CIS Implementation Group that fits your size and risk, then review the controls every quarter.
Read about CIS Controls -
Virtual CISO
Security leadership without a full-time salary.
A security roadmap updated quarterly, a risk register, vendor reviews and executive reporting, plus someone to lead the response when an incident happens.
Read about our virtual CISO service -
AI consulting & governance
Use AI without your client data ending up inside it.
Shadow AI discovery, an AI acceptable-use policy, data controls, Copilot readiness and AI vendor review.
Read about AI consulting
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From the first call to ongoing protection.
Every engagement follows the same steps. Deployment typically takes 2 to 4 weeks. After that, monitoring never stops and the review comes back every quarter.
Free security assessment
We review your endpoints, network, email, cloud and compliance posture, so you see where you stand and what's exposed.
Proposal & scoping
A proposal that covers what you need, priced per device and per user from our published rates. No bloated packages.
Deployment & onboarding
We deploy the security stack, configure Microsoft 365, baseline your environment and document everything. Typically 2 to 4 weeks.
Monitor & manage
24/7 SOC monitoring, automated patching, ticket handling, compliance tracking and regular business reviews.
Review & improve
Quarterly security reviews, Secure Score work, compliance gap re-assessments and roadmap updates.
Steps 4 and 5 continue for as long as we work together.